Terms of Service | 7E
1. Definitions
"Services" means 7E's cloud-based software, websites, applications, documentation, support, AI-enabled features, automations, analytics, APIs, and related services that we make available to customers.
"Users" means individuals who access or use the Services through or for Customer. "Customer Data" means data, content, materials, files, prompts, responses, records, or other information that Customer or Users submit, upload, store, transmit, generate, or otherwise make available through the Services.
2. Access to the Services
Subject to these Terms and any applicable plan, order, or usage limits, 7E grants Customer a limited, non-exclusive, non-transferable right to access and use the Services for Customer's internal business purposes during the applicable subscription period.
Customer may permit Users to access the Services only for Customer's benefit and only in accordance with these Terms. Customer is responsible for its Users' access to and use of the Services.
The Services are intended for business use by organizations and the individuals who act on their behalf. Each User must be at least the age of majority in their jurisdiction or 18 years old, whichever is higher. By using the Services, Customer and each User represent that they satisfy these requirements and, where applicable, that the individual accepting these Terms has authority to bind Customer.
3. Customer Responsibilities
Customer is responsible for managing Users, permissions, account credentials, configuration choices, and all activity under Customer's account except to the extent caused by 7E's breach of these Terms.
Customer will ensure that Customer Data, User activity, and any communications or requests sent through the Services comply with applicable law, do not infringe third-party rights, and are submitted with all rights and permissions required for 7E to provide the Services.
The Services may let Customer invite external participants who are not Users — such as questionnaire recipients, contributors, or third-party respondents — to submit information through links, invitations, or other access 7E makes available. Customer is responsible for having a lawful basis and any authority or consents needed to invite those participants, to request and process their responses, and to provide any notices required by applicable law. Information that external participants submit is treated as Customer Data under these Terms.
4. Customer Data
As between Customer and 7E, Customer retains all rights in Customer Data. Customer grants 7E and its service providers a limited right to host, process, transmit, display, secure, support, and otherwise use Customer Data as necessary to provide, maintain, protect, and improve the Services; to prevent or address security, support, or technical issues; and to comply with applicable law.
7E does not claim ownership of Customer Data. Customer is responsible for the accuracy, quality, legality, and integrity of Customer Data and for maintaining any backups Customer requires outside the Services.
5. AI Features
Some Services may include artificial-intelligence or machine-learning features that assist with analysis, summaries, recommendations, drafting, search, retrieval, automations, or other workflows. Customer Data may be processed by those features and related service providers to provide requested outputs.
AI outputs may be incomplete, inaccurate, or non-unique. Customer and Users are responsible for reviewing and validating outputs before relying on them, sharing them, or using them to make business decisions. AI Features are intended to support human review and decision-making and are not legal, financial, investment, governance, compliance, or other professional advice.
6. Plans, Billing, and Taxes
Certain Services require a paid subscription, trial, usage tier, or other plan. Customer will pay all fees described at checkout, in an order form, in an invoice, or in the applicable plan terms. Fees are non-refundable except as required by law or expressly stated in a separate written agreement.
We may use a third-party payment processor to handle payment information and billing workflows. Customer is responsible for applicable taxes, duties, and similar governmental assessments other than taxes based on 7E's net income.
7. Third-Party Services
The Services may interoperate with, link to, or rely on third-party services, content, infrastructure, models, data sources, or integrations. Customer's use of third-party services may be governed by separate terms and policies between Customer and the relevant third party.
7E is not responsible for third-party services that are not under our control, but we remain responsible for our obligations under these Terms when we use service providers to provide the Services. We use subprocessors to help deliver the Services, and the current list is available on request by contacting privacy@the7e.com.
8. Security and Confidentiality
7E will maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data from unauthorized access, loss, or disclosure. Customer is responsible for using the Services in a secure manner, including managing User access and promptly notifying 7E of suspected unauthorized use.
Each party may receive nonpublic information from the other that should reasonably be understood to be confidential. Each party will use the other party's confidential information only as needed to perform under these Terms and will protect it using reasonable care.
9. Acceptable Use
Customer and Users may not use the Services, or allow others to use the Services:
- for unlawful, fraudulent, deceptive, or harmful activity;
- to upload, transmit, or process content that Customer does not have the right to provide;
- to violate, misappropriate, or infringe anyone's rights, including privacy or intellectual property rights;
- to interfere with, probe, scan, disrupt, or compromise the security, integrity, or availability of the Services;
- to introduce malware, spam, abusive traffic, or unauthorized automated access;
- to reverse engineer or attempt to derive source code or underlying nonpublic structure of the Services, except to the extent permitted by law; or
- to use AI outputs in a way that violates law, third-party rights, or these Terms.
10. Proprietary Rights and Feedback
7E and its licensors retain all rights, title, and interest in and to the Services, including software, workflows, interfaces, documentation, models, templates, designs, trademarks, and other technology or content provided by 7E. Except for the access rights expressly granted in these Terms, no rights are granted by implication or otherwise.
If Customer or Users provide suggestions, comments, or feedback, 7E may use that feedback without restriction or compensation.
11. Suspension and Termination
We may suspend access to the Services if we reasonably believe that Customer or a User has violated these Terms, poses a security or legal risk, threatens the Services, or has failed to pay undisputed fees when due. We will use reasonable efforts to limit a suspension to the affected portion of the Services when practical.
Either party may terminate use of the Services as allowed by the applicable subscription, order, or written agreement. Upon termination or expiration, Customer's right to use the Services ends, but provisions that by their nature should survive will survive, including payment obligations, confidentiality, intellectual property, disclaimers, limitations of liability, and dispute provisions.
Following termination or expiration, Customer may export or request Customer Data for a limited period using available functionality or by contacting us. After that period, 7E may delete or de-identify Customer Data in the ordinary course in accordance with our Privacy Policy and retention practices, except where retention is required by law or for backups, security, or dispute-resolution purposes.
12. Changes
We may update the Services from time to time, including by adding, modifying, or removing features. We may also update these Terms by posting a revised version with a new "Last updated" date. Material changes will take effect as stated in the notice or, if no date is stated, when posted. Continued use of the Services after an update becomes effective constitutes acceptance of the updated Terms.
13. Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." 7E DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
The Services may support governance, investor-relations, compliance, and business workflows, but 7E does not provide legal, financial, investment, accounting, governance, compliance, or other professional advice. Customer is responsible for its own decisions, disclosures, filings, controls, and professional review.
14. Limitation of Liability
14.1 No Indirect Damages
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14.2 Liability Cap
TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF USD $100 OR THE AMOUNTS CUSTOMER PAID TO 7E FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
15. Indemnity
Customer will defend, indemnify, and hold harmless 7E and its affiliates, officers, directors, employees, and agents from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to Customer Data, Customer's or Users' misuse of the Services, or violation of these Terms or applicable law.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of North Carolina, without regard to conflicts of law principles. For disputes not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in Wake County, North Carolina.
Except for claims that may be brought in small claims court and claims seeking injunctive or equitable relief for intellectual property misuse or security abuse, any dispute arising out of or related to these Terms or the Services will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its applicable rules. The parties will bring claims only in an individual capacity and not as part of a class, collective, consolidated, or representative action.
Before starting arbitration, the party seeking relief must send written notice describing the claim and requested relief to the address in Section 18. If the dispute is not resolved within 60 days after notice is received, either party may commence arbitration.
To the extent permitted by law, the arbitration proceeding and any resulting award will be confidential.
If any part of this dispute resolution section is found unenforceable, that part will be severed and the remaining provisions will remain in effect to the fullest extent permitted by law. Nothing in this section limits rights that cannot be waived under applicable law, including applicable California law.
17. Miscellaneous
These Terms, the Privacy Policy, and any applicable order or written agreement are the entire agreement between the parties regarding the Services. If any provision is held invalid or unenforceable, the remaining provisions will remain in effect. Customer may not assign these Terms without our prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets. We may assign these Terms as part of a merger, acquisition, reorganization, or by operation of law.
18. Contact Information
7Environmental Inc.
600 Park Offices Dr., Suite 300
Durham, NC 27713
Legal Notices: legal@the7e.com
Privacy Requests and Questions: privacy@the7e.com
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